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C
Chatwoot
Customer SupportOpen source customer engagement suite — live chat, shared inbox and helpdesk (Intercom alternative).
RubyLicense: MITLevel: intermediate22,000
#support#live-chat#helpdesk#crm#intercom-alternative
About this project
Chatwoot is an open source customer engagement platform that unifies live chat, email, WhatsApp, Instagram, and more into a single shared inbox. It includes a help center, chatbots, automation, and agent collaboration — a self-hostable alternative to Intercom and Zendesk that keeps customer data in your hands.
How to use it
Get started
Self-host with Docker Compose:
git clone https://github.com/chatwoot/chatwoot
cd chatwoot
cp .env.example .env
docker compose up -d
docker compose run --rm rails bundle exec rails db:chatwoot_prepare
Add the website widget to your site and connect channels (WhatsApp, email, social) from the dashboard.
💡 How to make a business with it
How to make a business with it
- Support-as-a-service — host Chatwoot and offer managed omnichannel support tooling to SMBs as a monthly subscription.
- WhatsApp business solutions — set up Chatwoot + WhatsApp API for local businesses and charge for setup, automation, and management.
- White-label helpdesk — rebrand Chatwoot and resell it under your own SaaS to agencies and resellers.
Need technical help?
Want help setting up Chatwoot, customizing it, or building your product on top of it? Knock me — let's talk.